Shipping & Returns
Right now, we ship to the United States and Canada. We do aim to expand all over the world, so please contact us if you want to see MARLMARL in your country! If you want your order shipped to Japan, China, or South Korea, please visit the website for those countries [Global Shop List].
As of right now, all of our orders are shipped from our distribution center in Chiba, Japan. This will be updated as soon as we establish our distribution center in the US!
Free shipping to North America! We don’t ship to P.O. box & military (APO/AFO)
*Please not that we cannot label shipments as gifts, as such there is a chance you may be charged for import duties by your local customs office.
Every order has a 3-5 business day processing time, then it’s up to our international courier which could take up to 4 weeks for delivery. Please give yourself ample time (3-4 weeks) before the gift-giving occasion/date.
*Please note that shipping dates may be delayed at year-end and on national holidays in Japan and North America.
Unfortunately, no we don't offer express shipping as of now.
As soon as your order is on the road, you’ll receive a tracking number. It will be sent to the email address you provided at checkout. Please make sure you register with the correct email address.
If you are unavailable at the time of delivery, please check your mailbox for a card or redelivery slip. Your local post office is most likely holding your package for you! Please check with them for the final pick-up or delivery.
Note: After the package leaves our distribution center, it's out of our hands and up to the couriers.
Contact us immediately if you need to cancel or change your order.
As long as the order has not yet been fulfilled, we will be able to modify your cart.
Cancellations can also be processed before the order has been fulfilled.
As of right now, all sales are final.
*If you believe you’ve received a defective item, please check the policy page and contact us immediately.
We accept most major credit cards (Visa, Mastercard, American Express) as well as PayPal, Apple Pay, Google pay, and Shop Pay.
Since we’re a gift brand and not an apparel brand, we do not offer any discounts or sales in Japan or worldwide.
To avoid awkward gifting situations, we do not print or include any receipts with our packages. If you need a receipt, it will be available on “My page” and in the order confirmation email.
Not yet! We’ll make an announcement when these are added.
All gift sets are wrapped by default. We’re gradually expanding our wrapping options, please subscribe to our newsletter for updates!
Contact us directly for wholesale or B2B orders: firstname.lastname@example.org
We do not, but next time you’re in Japan, we’d be happy to welcome you to one of our stores!
All of our products are all designed in Tokyo and manufactured in Japan and China.
Detailed dimensions and sizes can be found on the specific item’s product page. Please double check the size before ordering.
For visual beauty and a loose silhouette, our designers decided to go with untrimmed hems on a number of our items including Tutu and Brim.
*If you have a question about untrimmed hems on another product, please contact us: email@example.com
Detailed care information can be found on the specific item’s product page.
No, our products are sold as a whole and unfortunately we cannot supply individual parts or pieces of them.
As of 2021, we can confirm that over 70% of our products are sustainably produced. This is one of our core focuses and we are heavily involved with in SDGs in Japan, you can find our monthly sustainability reports on marlmarl.com/news
Please contact us directly with your status request: subscribe or unsubscribe.
No, they do not, but we believe that by using the highest quality materials and fabrics on top of designing our products for long-term use, they will outlast childhood.
We have stores all across Japan, as well as in China and South Korea. Please check our Global Shoplist and swing by for personalized embroidery on your next vacation!