Notice of order deadlines
Golden Week is a string of consecutive national holidays (plus weekend) celebrated from April 29th - May 7th in Japan. We're giving our dedicated staff time off to spend with their families so please note that this will affect orders made during that time.
Information on MARLMARL holiday hours
If you would like to lock in a shipping date in early May, please place your order according to the following schedule. Rest assured, during the holiday period orders will continue to be received. They will be processed and shipped sequentially as soon as normal operations resume on May 7th.
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Orders received by 9:00 a.m. on 4/27 → Scheduled to ship on 4/27 or 4/30
Orders received after 9:00 a.m. on 4/27 → Scheduled to ship on or after 4/30
Orders received between 4/30 and 9:00 a.m. on 5/2 → Scheduled to ship on 5/2 or 5/7
Orders received after 9:00 a.m. on 5/2 → Scheduled to ship on or after 5/7
* All times and dates in Japan Standard Time (JST)
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Information on customer service holiday hours
During the following period, customer service inquiries will be suspended.
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4/29 (Mon), 5/3 (Fri) ~ 5/6 (Mon)
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For inquiries received during the holidays, we will respond sequentially according to the following schedule:
・Inquiries received between 4/29 (Mon)
→ Sequentially from 4/30 (Tues)
・Inquiries received between 5/3 (Fri) and 5/6 (Mon)
→ Sequentially from 5/7 (Tues)
We apologize for any inconvenience this may cause and appreciate your understanding. For those celebration GW, please enjoy your holiday!